// Policies and Terms

Accessibility Standards Plan

Improving Opportunities for People with Disabilities.
(Updated April 27, 2015)

Multimatic is committed to treating all people in a way that allows them to maintain their dignity and independence.

We believe in integration and equal opportunity. We are also committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information:

Multimatic is committed to providing customers and clients with emergency information that is available to the public in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information where applicable and with the employee’s consent.


Multimatic will provide training to employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees.

We will take the following steps to ensure employees are provided with training:

  • Develop training materials that are suited to the duties of employees.
  • Integrate the required training into our new employee orientation programs.
  • Review the required information with employees during our regularly scheduled employee communication meetings.
  • Train staff on equipment or devices in our premises that may help with the provision of our goods and services to a person with a disability

Information and Communication:

Multimatic is committed to meeting the communication needs of people with disabilities. Where applicable, we will consult with employees with disabilities to determine their information and communication needs.

We will take the following steps to ensure we meet information and communication needs:

  • We will communicate with people with disabilities in ways that take into account their disabilities.
  • We will ensure that employees with disabilities have access to information from the Company, including the supports necessary for their position, in a manner that considers their individual disability(ies).
  • Employees, customers and the public who wish to provide feedback can do so verbally or in writing. All feedback should be directed to the Human Resources Department at: Multimatic Inc., 8688 Woodbine Avenue, Suite 200, Markham, Ontario, Canada L3R 8B9, or by telephone at (905) 470-9149. Feedback that is in the nature of a complaint should be addressed according to Multimatic’s regular complaint management procedures. Please contact our Human Resources Department verbally, or in writing at: Multimatic Inc., 8688 Woodbine Avenue, Suite 200, Markham, Ontario, Canada L3R 8B9, or by telephone at (905) 470-9149 for further details. We will ensure that feedback mechanisms are accessible to individuals with disabilities, upon request.
  • We will work with our host(s) to ensure that all websites (and the content on those sites) conform to WCAG 2.0, Level AA standards by January, 2021.
  • We will provide employees and members of the public with a copy of this plan/policy and any other documents required by the Accessibility for Ontarians with Disabilities Act, as requested. The documents will be provided in a manner that considers the requesting individual’s disabilities, if applicable.
  • This plan/policy will be posted on the Multimatic website.


Multimatic is committed to fair and accessible employment practices.

We will continue to follow our internal Fair Hiring Practices procedure, our Non-Discrimination and Workplace Harassment policy, our Job Opportunities (job posting) procedure and our Modified Work (return-to-work) policy. To the extent that they do not already do so, by January 1, 2016, the Human Resources Department will ensure that these policies and procedures incorporate the requirements of the Employment Standards outlined in the Integrated Accessibility Standards Regulation. We will ensure that employees are knowledgeable of these policies and procedures, including where to access them. These policies and procedures will be made available in a manner that considers an employee’s disability, upon request.

We will consider accessibility barriers when designing, planning or modifying future and current facilities. We will adhere to the minimum Accessibility Standards for the development or re-development of public spaces.

This plan/policy will be reviewed at least every five (5) years.



For more information on this Integrated Accessibility Standards Plan/Policy, please contact the Human Resources Department at: Multimatic Inc., 8688 Woodbine Avenue, Suite 200, Markham, Ontario, Canada L3R 8B9, or by telephone at (905) 470-9149.