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Corporate Overview
 Home Corporate Overview Quality Commitment

Quality Commitment

Multimatic is an ISO/TS 16949 Full Service
Tier-1 Supplier to the Global Automotive industry


  • One-word definition of continuous improvement
  • “Elimination of Waste” has been an operating philosophy since the inception of Multimatic
  • Working with the Kaizen Institute of America since 1994
  • Participation at all levels of the organization
  • Over 150 implemented improvements, per plant, per month!

Supplier Development

  • Multimatic Supplier Development Manual (SQA)
  • Quarterly Tier 2 Supplier Performance Reporting (quality, cost, delivery and engineering support)
  • Long term cost agreements
  • Tier 2 supplier capacity surveys
  • CAD capability survey
  • Cost Reduction Suggestion Plan
  • APQP project management training and auditing
  • Supplier Electronic Data Interface (EDI)
  • Supplier recognition program
  • Multimatic evaluates supplier performance throughout the selection process
  • Multimatic uses an internal database application to track and evaluate supplier performance

Supplier Development

Program Management and Quality Systems compliant with AIAG TS16949 and ISO14000 standards. Certified Full Service Supplier.

Integrated Quality Plan

  • TS16949 certified organization with ISO9001 designation (design & manufacturing capabilities)

  • Involves multi-disciplined teams for the following tools;
    • DFMEA
    • DVP&R
    • PFMEA
    • Control Plans
  • Pictorial operator instructions (visual management)
  • Extensive use of poka-yoke techniques, identified within DFMEA/PFMEA meetings
    e.g. In die sensors, mechanical probes on-line, fiber optics)

Support Tools

Variety of Quality Assurance related tools:

  • Statistical process control/process capability studies
  • Design of experiments
  • Gauge R&R
  • CNC coordinate measuring machine
  • Defective material notice analysis associated with monthly quality operating system meetings
  • Computerized Supplier performance rating database
  • Parts per million calculations
  • Computerized weld test database, macro-etch capabilities for weld penetration, etc.


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